MediChat Triage Assistant
An AI-powered chatbot for a telehealth network that automates patient intake and preliminary symptom checking.
Categorie
AI Integration
Date
Team
AI Specialist, Backend Dev
Client
HealthFirst
Industrie
Healthcare
Live Result
The Challenge
Overwhelmed Support Staff
During peak seasons, patient wait times for simple queries exceeded 45 minutes. Nurses were spending hours on administrative intake rather than patient care.
Our Solution
NLP Triage Bot
We integrated a custom-trained LLM that securely handles patient intake. It categorizes urgency, collects medical history, and schedules appointments automatically, handing off to a human only when necessary.
The Results
We integrated a custom-trained LLM that securely handles patient intake.
70%
Automated Resolution
Of incoming queries are now handled entirely by the AI agent.
20hrs
Weekly Savings
Per nurse, allowing them to focus on clinical tasks.
4.8/5
Patient Satisfaction
Users preferred the instant AI response over waiting on hold.
Testimonial
It's rare to find a tech partner who understands HIPAA compliance as well as they understand code. A game changer for us.
Dr. Emily Wu
Medical Director
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